Politique d’expédition

✨ Shipping & Delivery

We’re dedicated to getting your order to you quickly, safely, and beautifully packaged, just as it should be.

📦 Processing Time

All orders are carefully prepared and dispatched within 2–3 working days.

Each piece is handled with intention, ensuring it arrives exactly as you deserve.

⏳ Preorder Pieces

Some of our more special pieces are available on preorder.

These require 14–20 working days to complete, as each one is thoughtfully crafted with extra attention to detail.

We know waiting isn’t always easy - but these pieces are truly worth it.
And sometimes… they arrive even sooner than expected 🤍

🇬🇧 UK Delivery

  • £3.99 — Royal Mail / Evri (1st Class)
  • Free shipping on orders over £90

🌍 International Delivery

Europe

  • £10.99 (Tracked & Signed)
  • Estimated delivery: 3–7 working days

Rest of World

  • £15.99 (Tracked)
  • Estimated delivery: 10–14 working days

Please note: delivery times may vary slightly for more remote locations.

🚚 Delivery Details

Your order will be delivered to the address provided at checkout.

Please ensure:

  • Your delivery details are accurate
  • Someone is available to receive and sign for the parcel (where required)

If no one is available, the courier will leave instructions to rearrange delivery.

📬 Tracking Your Order

Once your order has been dispatched, you’ll receive a tracking number via email.

You can follow your parcel directly through the courier’s website at any time.

If you need help, feel free to reach out:
hello@essencefifteen.com

🌐 Overseas Orders

  • All international orders are shipped via Royal Mail / Evri
  • Some deliveries may require a signature upon arrival

Please note:

  • Customs duties and taxes are the responsibility of the customer
  • These charges vary by country and are not controlled by us

🔁 Failed Deliveries

If a parcel is returned to us due to:

  • Incorrect address
  • Failed delivery attempts
  • Unclaimed parcel

You will be responsible for the cost of re-delivery

🤍 A Final Note

We don’t just ship jewellery - we send pieces that carry meaning.

Thank you for trusting EssenceFifteen.