FAQ

Shopping Bags emoji icon in PNG, SVG Products

Q: What kind of products does EssenceFifteen sell? A: We sell faith-inspired accessories for everyday women, including jewelry (necklaces, earrings, bracelets & rings), caps, and wears. Every piece is rooted in biblical truth and designed to be worn daily.

Q: Is the Blessed Necklace available in other metals? A: Yes! Our Blessed Necklace is available in both gold and silver.

Q: Are your jewelry pieces waterproof and tarnish-free? A: Yes, all our jewelry is 100% waterproof and tarnish-free, made to be worn every single day without losing its shine.

Q: Do you restock sold-out items? A: Yes! Sign up to our newsletter or follow us on Instagram @essencefifteen to be notified when items are back in stock.

Fast delivery - Free shipping and delivery icons Shipping

Q: Do you ship internationally? A: Absolutely! We are UK-based but ship worldwide. We've already delivered to Canada, the US, Nigeria and many more countries, and we continue to deliver globally.

Q: How long does delivery take? A: UK orders typically arrive within 1–3 working days. For international orders, please allow 6–11 working days depending on your location.

Q: How much does shipping cost? A: We offer free shipping on UK orders over £90. International shipping costs vary by destination and will be calculated at checkout.

Q: Can I track my order? A: Yes! Once your order is dispatched, you'll automatically receive a tracking link via email so you can follow your parcel every step of the way.

Package box - Free shipping and delivery icons Orders & Returns

Q: Can I change or cancel my order after placing it? A: Unfortunately, once an order is placed we are unable to make changes or cancellations, so please double-check your details before completing your purchase.

Q: What is your returns policy? A: We want you to love your purchase. If something isn't right, we offer easy returns - visit our returns policy page on the website for full details.

Gift - Free birthday and party icons Gifting

Q: Are your products suitable as gifts? A: Absolutely, gifting is one of our favourite things! Every order comes thoughtfully packaged, making it a beautiful gift for birthdays, milestones, Mother's Day, Christmas, or just because.

Q: Do you offer gift notes? A: Yes! You can add a personal gift note at checkout so your loved one knows exactly who it's from and what it means.