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We are here for you 🤍
Whether it’s a question about your order, help choosing a piece, or you just want to share your story… we’d genuinely love to hear from you.
Because to us, you’re not just a customer. You’re a woman we’re cheering on.
How to reach us
Email: hello@essencefifteen.com
We usually respond within 24 hours
Instagram: @essencefifteen
Feel free to send us a message anytime
A few things you might be wondering
Where are you based?
We are based in the United Kingdom, serving women all over the world.
Where do you ship from?
All orders are processed and shipped from our UK base.
Where are your pieces made?
Every EssenceFifteen piece is thoughtfully designed and carefully crafted using high-quality materials, made to last and be worn daily.
Because we believe something that means this much should stay with you.
Can I wear my jewellery every day?
Yes, you can. Our pieces are made with 14–18K PVD gold plating, meaning they’re waterproof, non-tarnish, and created for real, everyday life.
Still, we always recommend handling your piece with care, not just because of the material, but because of what it represents.
How long does shipping take?
Shipping times vary depending on your location, and you’ll receive tracking details once your order is on its way.
What if something isn’t right with my order?
Just reach out to us. Truly.
We’ll always do our best to make it right.
A little note from us…
EssenceFifteen was born from a place of needing reminders.
Real ones. The kind that pull you back to truth when your mind starts to drift.
So every piece you receive isn’t just something you wear.
It’s something you can come back to.
And if you ever need help, we are right here with you.